Senior Housing and Care

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Moldy Green Oranges

How do you respond when you hand a resident/customer a “rotten orange?”

August 01, 2008

Where a mistake involves nothing more than an inconvenience, it is generally best to admit your error, apologize, fix the problem and then tell the person the problem is fixed. Where the mistake is more serious, your response can have much greater ramifications. Admissions of wrongdoing can be used against you in court. That should not, however, stop you from talking with those affected by the incident. You just need to choose the right words.

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Joel Goldman

415-995-5028 Direct Phone
415-995-3428 Fax

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