Open Positions: Professional Staff

The Client Relationship Manager will be responsible for managing, coordinating and performing various legal projects and tasks within the Government section. This role requires a proactive individual with a strong background in administrative and project support within a law firm. The Client Relationship Manager collaborates with attorneys, administrative professionals and clients to manage the status, resources and timelines for a variety of projects and client needs.

This role offers the opportunity to work from a remote location on days when in-person attendance is not required, and as agreed upon by the direct supervisor (and assigned attorneys if applicable). It is an essential function of any remote role that the employee be available to attend in-person meetings, professional development sessions or to come to the office for other reasons, if the need arises. This position requires the individual reside in California, and will have a designation to one of Hanson Bridgett's Northern California offices.

Essential Responsibilities and Duties:

Client Communications and Knowledge

• Serve as the initial contact for attorneys and clients, especially for the section's large-scale clients.
• Develop and maintain a deep understanding of client businesses, markets, products, and strategies to proactively identify opportunities for improved service.
• Share relevant insights, thought leadership, and updates with attorneys to position the Firm as a trusted advisor

Strategy and Operations

• Collaborate with attorneys to develop and implement client-specific strategies that align with Firm goals and client expectations.
• Open new business matters in accordance with firm procedures, including conflict checks and managing client intake processes.
• Participate in the preparation of reports, proposals and presentations on client activities and project progression.
• Create long and short-term plans and project tracking, including setting targets for milestones and adhering to deadlines; serve as a point of contact for projects.
• Develop and implement strategies to enhance client satisfaction.

Team Collaboration

• Work closely with cross-functional teams to enhance client relationships.
• Lead the integration of new attorneys and professional staff into the section.
• Serve as the liaison for communications between internal teams and external clients; responsible for coordinating the communication of updates, information, and changes.
• Distribute work to the appropriate attorneys or support staff, as directed by the section leader or partner; monitor and track work progress, deadlines, and client interactions to ensure timely and accurate service delivery.
• Detail particular procedures and guidelines for the department, encompassing client billing review and distribution, file management, meeting organization, agenda creation and project management.

Performance Analysis and Reporting

• Monitor and track work progress, deadlines, and client interactions to ensure timely and accurate service delivery, as directed by the section leader or partner.
• Perform quality control on projects throughout development to maintain the expected standards and adjust schedules or targets as scope changes.
• Organize and manage complex legal documents within the document management system.

Required Skills, Abilities and Qualifications:

• Minimum 5 years of experience in a law firm, preferably in an executive or administrative support role.
• Strong organizational and project management skills.
• Proactive, self-starter with attention to detail and the ability to integrate particulars into a larger, strategic context.
• Excellent verbal and written communication skills.
• Experience with researching, collecting, and analyzing data.
• Customer service-oriented, with a commitment to meeting deadlines and the ability to multi-task in a fast-paced and dynamic environment.
• Strong professional, independent thinking skills with a focus on problem-solving and the ability to offer constructive opinions and creative solutions.
• Team player who motivates and educates other team members.
• Exceptional technology skills, with expert-level knowledge of MS Office. Experience with various task management tools, virtual meeting platforms, and other legal-specific software

Salary:

Hanson Bridgett offers a competitive salary and benefits package. The annual salary for this California-based role is anticipated to be in the area of $93,000 to $120,000, and represents the firm’s good faith and reasonable estimate of possible compensation at the time of posting. Actual compensation is negotiable, and will depend upon a number of factors, including but not limited to, the candidate’s years of experience, qualifications, and skill set.